G
As John rightly points out though he needs your feedback for things that are not going right. My own frustration is with vendors who use cheap carriers then are not interested in resolving any issues. John has immediately stepped up to the mark and got involved, you will very rarely get that from a vendor nowadays. Whereas it may seem like the thing to do to vent your frustrations if this was the first John knew of the situation you really didn't give him the chance to help. I'm sure a PM or an e-mail would have been appreciated by John as soon as you were concerned.
As an example I recently bought a large tool box from an eBay seller. I stated in the comments that there would be no-one there to assist and that two guys would be needed to unload. One guy arrived and told my wife that his instructions were to leave packages on the kerb!! For us that is in the middle of the road and around a hundred yards from getting it under cover. Luckily this driver was very accomodating and very cleverly backed his truck right into our drive and dropped the box in the garage. When I told the vendor he said he didn't see my note and did give me a refund on the carriage, but apart from that my real concern is why would you use a vendor who instructs his drivers to drop deliverys on the kerb!
Then another a year or so ago, I ordered a dog gate for the car in time to pick up two rescue dogs on a Saturday. The delivery van couldn't find our address on the Friday so gave up and took it back to the depot. They didn't bother to contact me so when I contacted them they instructed me that the gate would be delivered the next Tuesday as it was a Bank Hoiliday Monday. I paid full whack for overnight delivery but they were not prepared to do a thing about it. That vendor simply wasn't interested in the problem as it had left his premises in time the previous day.
My point is that vendors choose thier carriers and therefore should be responsible for holding them accountable for the service they give. Most do not bother but John does and is prepared to step in to help but he needs to know about these things as soon as they are a concern.
As an example I recently bought a large tool box from an eBay seller. I stated in the comments that there would be no-one there to assist and that two guys would be needed to unload. One guy arrived and told my wife that his instructions were to leave packages on the kerb!! For us that is in the middle of the road and around a hundred yards from getting it under cover. Luckily this driver was very accomodating and very cleverly backed his truck right into our drive and dropped the box in the garage. When I told the vendor he said he didn't see my note and did give me a refund on the carriage, but apart from that my real concern is why would you use a vendor who instructs his drivers to drop deliverys on the kerb!
Then another a year or so ago, I ordered a dog gate for the car in time to pick up two rescue dogs on a Saturday. The delivery van couldn't find our address on the Friday so gave up and took it back to the depot. They didn't bother to contact me so when I contacted them they instructed me that the gate would be delivered the next Tuesday as it was a Bank Hoiliday Monday. I paid full whack for overnight delivery but they were not prepared to do a thing about it. That vendor simply wasn't interested in the problem as it had left his premises in time the previous day.
My point is that vendors choose thier carriers and therefore should be responsible for holding them accountable for the service they give. Most do not bother but John does and is prepared to step in to help but he needs to know about these things as soon as they are a concern.
