ANNOYED , me , YOU BET I AM!!!

[Alan 45]

So I order a 1/24 scale Stuka and I'm told it well be with me shortly estimated delivery date the 26th June , only it does not come so I send an email and I get nothing until yesterday saying it will be with me on the 3rd July and guess what I get another saying it won't be coming and I'll get a full refund !

If they never had it in stock why take my money ? I've waited nearly two weeks for this and now I have to wait until my money arrives to get it from somewhere else.

To say I'm annoyed is an understatement

Oh well I'll have to start my 1/24 Hurricane instead

Rant over

[peterairfix]

I know how you feel i had that with a half price 1/24 spit they lost a customer and i have never done any internet shopping since.

Peter t

[john i am]

Bad news Alan I understand you disappointment and anger I hope you get what you want soon but Peter you shouldn't let one bad internet shop put you off from buying online your missing out on some bargains I have no memorable bad experience of online shopping lucky I guess cheers John

[Alan 45]

Cheers guys thing is I've had about half a dozen kits from them in the past and never had any problems but this has shown me very poor customer service and that's what's really got me annoyed all it would have taken was an email a week ago and I would have been fine with that but no all I got was you can have and then no you can't that's poor customer service in my book

[Guest]

Sorry to hear you got the run around Alan, care to name & shame the culprits?

[Alan 45]

I don't mind if I do there called emodels and there good if they have stuff in stock but if they don't they don't tell you and just take your money

[eddiesolo]

At least you will get a refund mate...hopefully. Sounds like customer service isn't their strongest point.

Si

[The Migrant]

I can understand your frustration Alan, but I'm not sure it's worth a bad-trader alert - there could be numerous innocuous reasons why this happened. A glitch in their inventory system, or maybe they'd been promised in good faith that the kit would be supplied to them and they themselves were let down. Many online retailers don't carry stocks of kits, they order them directly from manufacturers and distributors when needed; not having huge stockpiles or storage premises is one way they can keep their costs down.

In an ideal world mistakes like this shouldn't happen but they do, and fortunately it's a plastic model airplane and not a pacemaker replacement As long as they refund your money as promised I wouldn't be too concerned, especially if they've given you good service before.

[Guest]

Have you conveyed your annoyance Alan and told them your are a long term customer ?

Is this just a blip or do I have to go elsewhere. Their reply will tell you if it is worth continuing this relationship.

I used to get most of my things from Emodels before I found John's shop was better value and the service superb. (Think that is word perfect John ?)

Laurie

[Alan 45]

I can understand your frustration Alan, but I'm not sure it's worth a bad-trader alert - there could be numerous innocuous reasons why this happened. A glitch in their inventory system, or maybe they'd been promised in good faith that the kit would be supplied to them and they themselves were let down. Many online retailers don't carry stocks of kits, they order them directly from manufacturers and distributors when needed; not having huge stockpiles or storage premises is one way they can keep their costs down.In an ideal world mistakes like this shouldn't happen but they do, and fortunately it's a plastic model airplane and not a pacemaker replacement As long as they refund your money as promised I wouldn't be too concerned, especially if they've given you good service before.

You make a valid point mike but they should at least have a note on the site that states how they operate , also if they have problems they should inform you of such not tell you it's coming on such a date then tell you it's not also they give you the option to have it next day with no notice that it's only on certain products ,

Take a look at johns site if he hasn't got it there and then to sell it says so tbh emodels makes it appear that everything is in stock and you won't have to wait any longer than the stated delivery date.

This isn't about me not getting what I ordered it's about the poor service more than anything else.

[john i am]

I have used emodels frequently myself even visited the little unit they have which I will say was very tightly packed with just enough room to walk around the 3 aisles that they have I can't say anything bad about them as I have always received great service perhaps it's like Mike suggests they have been let down themselves perhaps on this occasion an apology and a gift token would have helped soften your disappointment .

[Alan 45]

I have used emodels frequently myself even visited the little unit they have which I will say was very tightly packed with just enough room to walk around the 3 aisles that they have I can't say anything bad about them as I have always received great service perhaps it's like Mike suggests they have been let down themselves perhaps on this occasion an apology and a gift token would have helped soften your disappointment .

Yeah I've used them and never had a bad service from them and maybe an apology wouldn't have been a bad thing I don't expect a gift token or anything like that but I do feel to be treated as a valued customer and if I was kept in the loop then I wouldn't of been annoyed as I know things like this can happen it's a part of life it was more a sense of them trying to get it and then having to say they can't get it and no apology it's a matter of respect at the end of the day respect your customers and you'll have more custom take the I don't care attitude and you won't simple as that

[Ian M]

I have also used them in the past and never had any real issues. I had one instance where I ordered and paid, but one of them was out of stock but I got an email pretty quick informing me of THEIR error and asking if I would like to wait or have the price refunded.

Personally I have found that the problem shops are normally easy to find and avoid. If they give you shoddy service dont use them again. I have also found that an abrupt caps lock on where the hell is my goods you bunch of amateurs type of email is asking for it.Been there done that !

I am not saying you have done so, don't worry, Just pointing out that a polite contact most often gets a polite reply. I work in a returns department so I know what thats about and how it works.

Ian M

[Alan 45]

I have also used them in the past and never had any real issues. I had one instance where I ordered and paid, but one of them was out of stock but I got an email pretty quick informing me of THEIR error and asking if I would like to wait or have the price refunded.Personally I have found that the problem shops are normally easy to find and avoid. If they give you shoddy service dont use them again. I have also found that an abrupt caps lock on where the hell is my goods you bunch of amateurs type of email is asking for it.Been there done that !

I am not saying you have done so, don't worry, Just pointing out that a polite contact most often gets a polite reply. I work in a returns department so I know what thats about and how it works.

Ian M

Oh no Ian I wasn't rude or demanding in my email I just asked where it was seeing it was two days late , going mad is never the best way to go about things when they have your money

[Guest]

Yes Ian very correct being rude only closes the case as a void has been created and heckles are raised : even draw bridges.

Demanding. I would say being very positive and direct to the point is a winner. Short text to the point as then their is no argument. All this to the "man in charge" always as the man in charge will hate problems. If you go to the assistant who dealt with the order you will only get a wobbly defence.

This is beneficial to all concerned as the company concerned will be concerned.

Show weakness you have lost your case.

Laurie