In the last couple of months I've ordered some stuff from AliExpress, they are generally a 'get what you pay for' sort of experience, if the price seems too good to be true, then, it probably is, but, I had some great bargins from there, but my problem has been with 'Evri' formerly 'Hermes' delivery people, of my last half a dozen orders four have gone missing, one, claimed to be delivered, it wasn't, not to me at least. because my address is a little complicated, I share a street number with two other address's, and access to my place is round the back along an alleyway through a gate to be presented with two doors! So, I elected to have my parcel delivered to an 'Evri' shop, many corner shops will take in 'Evri' parcels to be collected by the purchaser after email notification of it's arrival, sadly, my notification was to 'collect my parcel' but from my own address!! the shop is one digit different from my own address, the man in the shop couldn't help, he had no record of it arriving! With a second parcel imminent I tried to change my delivery option, to be told it was too late, a second parcel was thus lost! After complaining and getting nowhere I reordered, this time I elected a 'locker pickup' these are boxes in the street, with a barcode or pin code we can collect our parcels, first time, no problems, second time I had no barcode or pin sent to me to open the box! After three days of trying to speak with a human at 'Evri' customer services (this is impossible, it can't be done) I got an email saying my parcel had been returned to sender! today, I had a notification of the same thing, 'returned to sender' !! all because I hadn't been sent code to open the box!!
Ali Express manage to process my order, dispatch it through their courier system to an airport, through customs, fly it half way around the world in three or four days, I know this because I get regular updates on it's progress via email, it lands in this country, and three or four days later Evri inform me they have my parcel, a week later it's 'out for delivery' . . . and you know the rest! I still have one parcel outstanding, it's been 'out for delivery today' for five days now!
What is the point of Evri?
Ali Express manage to process my order, dispatch it through their courier system to an airport, through customs, fly it half way around the world in three or four days, I know this because I get regular updates on it's progress via email, it lands in this country, and three or four days later Evri inform me they have my parcel, a week later it's 'out for delivery' . . . and you know the rest! I still have one parcel outstanding, it's been 'out for delivery today' for five days now!
What is the point of Evri?
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