My friendly Premier Inn : refund

[Guest]

Stayed at 2 Premier Inns recently for a night each.


Take a topper with me to put on the mattress as my hips are older than I am ?


Even with my 2" topper the mattresses are harder than Jersey granite. Accept that as I know they will be just my hard luck. There is an upside as some body gains as it ups the sale of Paracetamol.


Got home and they sent two "questionnaires was it OK" emails.


Told them on each that their mattresses were jolly hard but added that I accepted that as I knew that fact from previous experience but hope they might change their mattresses just for me in future..


Sent email questionnaires back all filled out.


Yesterday got two emails to say that they had refunded my card on both nights stayed. Not far from £200. That is 9 Hasagowa 1/48 Apaches. Turn up for the books what.


Laurie

[Guest]

So they don't follow Heller's customer care guides. That is truly great customer care.

[Guest]

so Hasegawa Apaches are now a unit of currency?


You need to get 1 and all the grade up parts you possibly can now!

[Guest]

so Hasegawa Apaches are now a unit of currency?
You need to get 1 and all the grade up parts you possibly can now!

Dougie


Currency : Yes


Get them : Got them


Laurie

[grumpa]

Most hotel/inn mattresses are on the hard side due to many folks with back problems nowadays. I my self prefer a harder surface, though I do like your outcome o_O must do some complaining next time the Mrs. and I are out and about...........Jim

[Guest]

mattresses are on the hard side due to many folks with back problems nowadays

Yes but Jim it is the chicken and the egg syndrome. Which came first the pain or Premier Inn's hard mattresses.


Laurie

[Guest]

Dougie
Currency : Yes


Get them : Got them


Laurie

Good man!

[Ian M]

Yesterday got two emails to say that they had refunded my card on both nights stayed. Not far from £200. That is 9 Hasagowa 1/48 Apaches. Turn up for the books what.

Or buy the Revell one. Half the price and the same plastic in a different box....so 18 Apache ......


Ian M

[Guest]

Yes but Jim it is the chicken and the egg syndrome. Which came first the pain or Premier Inn's hard mattresses.
Laurie

You can blame Lenny Henry, Laurie, he reckons you can enjoy a good nights sleep in a comfortable bed o_O

[Guest]

Why would you want to build 9 Apaches?


Great feedback though Laurie, they do deserve support with customer service like that. By the way did you eat as well? !!

[Guest]

You can blame Lenny Henry, Laurie, he reckons you can enjoy a good nights sleep in a comfortable bed o_O

Yes but he has a little more rosie cheek than I have in the hip area Geoff.


Laurie

[John]

Nice refund, you tend to see it happen a lots since the likes of Twitter and Facebook, it only takes a bad tweet to go viral and it can cause a lot of damage to a company, so make the customer happy before that happens

[Guest]

Why would you want to build 9 Apaches?
Great feedback though Laurie, they do deserve support with customer service like that. By the way did you eat as well? !!

Yes I did Richard and not bad either. Unfortunately separate account so nothing back on that.


You are right I would just like to build one Apache. But it looks as though it is going to be one and a half Apaches.


Laurie

[Guest]

Excellent! Complain about their beds & get free accommodation! Genius!

[eddiesolo]

Nice refund, you tend to see it happen a lots since the likes of Twitter and Facebook, it only takes a bad tweet to go viral and it can cause a lot of damage to a company, so make the customer happy before that happens

Thing is John...cannot try it with you. My item arrived on time and superb service...again. Damn your efficiency...no freebies