Heller, the company with the worst, sorry non existent, customer care.

[Guest]

Hi all Due to the fact that (dispite numerous emails and telephone calls ignored, broken promises, and total contempt for the customer) the Soliel Royal is permanently shelved, They ignore all methods of communication, blatant lying about parts being sent. this is not the first time either on the La Reale De France there were parts missing which took weeks to sort out for the same reasons they just wont answer emails and lie on the phone. Its not just me either, since I've finished the La Reale I've had four people contact me and say they had it in their stash and after checking they are missing the exact same parts, and at least one of those is having the same trouble I had getting the parts (don't know about the others maybe they haven't tried yet)


I would be interested in whether anyone else on here has had the same problem with them, would be quite nice to compile a list of any and if I got enough maybe send the list to trading standards.

[eddiesolo]

Very frustrating indeed. Trying to get a part that you lost is one thing but, having incorrect parts or parts missing from the off is another and should be rectified ASAP.


I know naming and shaming is frowned upon but in this case, sorry Heller but your game has slipped, folk will vote with their wallets and leave alone.

[Paul Davies]

Its not naming and shaming its warning others about what will happen if you buy anything from tho manufacturer. I was tempted by tho model but after reading bout what has happened I will not be buying it

[Guest]

That sucks and is bloody frustrating when all you want to do is get the thing built.

[monica]

so very frustrating,to hear,what a shame there like that and no way to handle it,don,t they know real what a small


world modeling is and the bad feed back it dose,