Question about paypal refunds etc

[Guest]

I've had some experience with non-deliveries mostly.
If this is an ebay purchase, escalate it to a claim for a full refund asap.
I know it's harsh, but I'd not muck about with this. The goods you received were damaged in transit (NOT your problem). It's up to the seller to resolve this in your favour. In my mind a full refund is the only option.
Just to throw a spanner in the works though, you may need to return the damaged item (the whole model) to the seller as per the 'agreement' that may exist between you & the buyer (eBay's T&C's...somewhere no doubt) when it comes to issuing refunds.
Always go straight to the seller with any problems, don't let them fob you off with you having to contact couriers...that's just not how it works in any 'distance selling' situation as far as I'm aware.

In reply to Georges suggestion you can get up to 12 paid for refunds a year on your return postage from PAYPAL .They require a couple of photos, one of the damaged parts, the parcel repacked and proof of posting and the value. I just took a photo of the postal receipt and they excepted it and had a refund within days.