I ordered a couple of kits for a forthcoming project (intended to be my first ever diorama,for which I blame you lot!) from E-models. Within a couple of hours I received a phone call, from a very apologetic chap, to say that they couldn't find one of them despite their stock showing one. He gave me the option to put it on back order (but was honest enough to say it might be weeks) or to knock it of the order,enabling me to source it elsewhere.
Thanks to this excellent and honest customer service I have been able to find the one item elsewhere without waiting days or weeks to discover I can't get it.
E models get 10/10 from me and can be sure I will source stuff from them again.
Steve
Thanks to this excellent and honest customer service I have been able to find the one item elsewhere without waiting days or weeks to discover I can't get it.
E models get 10/10 from me and can be sure I will source stuff from them again.
Steve
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