Local model shop dissapointment

[Dave W]

The only model shop in Southend now is an Arts and Crafts shop with an upstairs modelling section.The owner can be a bit off but two other staff are friendly and helpfully.Theres also a chap who gives demonstrations two days a week.Although he's a real rivet counter.they are a bit pricy which I suppose they have to be to survive on the high street these days.But they carry a lot of stock and its a nice place to browse and buy kits.Havent been for a while as I'm saving my money for the Telford show.

[Guest]

Last time I was in in a model shop near me was around 2 years ago which was a modelzone in sutton surrey which closed down shortly after , again the staff were 1st class , sadly I only shop online now , lately I`ve got a few little bits from John but needed some replacement race car decals which I could only get from Spain and the Czech Rep , I also get alot of stuff from HK and Japan , if I could get it from the UK I would but the bits I need are never availible .

Gone a bit of course sorry lads , bottom line is if you get good service you will return be it a shop or online shop .

Richy

[Guest]

How was this for mint super fast service..............

Asked in LMS for a certain colour of paint?

The shop assistant talking on his mobile!

He pointed!

I looked!

He said 'there' !

I went over and got the paint!

Went to counter!

Assistant still chatting on his phone!!

Placed paints on counter!

''I'm getting ANGRY at this point''

Assistant STILL chatting on his phone!!

Assistant now turns his back to me and straightens something on a rack!!!

Thats it I snap and shout ''EXCUSE ME BUT CAN I BUY THESE PLEASE''

The assistant turns around and says he is on an important phone call!!!!

I say... ''MORE IMPORTANT THAN A CUSTOMER''

At that point I knocked the paints at him and a tier of Revell glue is followed too and snap at him telling him to.....

FORGET YOU IGNORANT GIT :finger1:

[Ian M]

I cant complain about the service in my LMS. there isnt any lol. No really a very helpful chap.

The problem is the other customers. Absolutely NO cue culture.

I only needed some filler and a couple of other small bits, but took the 45 minuet drive anyway, as I have not been there a while.

I was just going to pay and some guy just comes in the shop goes up to Michael, the owner and gives him a list of loads of things he needs, After an hour and two cups of coffee I gave up.

Told Michael I would pay for them over the net shop and took my leave.

Quite a normal thing apparently.

Ian M

[John]

This sort of customer service isn't limited to model shops, nothing more ignorant than standing at a counter while the people behind it finish telling each other what they did last night or what they are doing at the weekend, that sort of stuff should wait and they should put their customer first.

[Guest]

I can`t stand shopping even if its shops I like and the staff are nice , I even get the right hump being behind a lady who takes for ever going through her purse getting the right money , why can`t they have the money ready to start with ? as for petrol stations the bloke in front of the queue always wants some special coffee which takes forever and then has to pay for his petrol and coffee with cash and a card again this gives me the right hump

Maybe its middle age and I`m becoming grumpy lol ,

Richy

[Guest]

This sort of customer service isn't limited to model shops, nothing more ignorant than standing at a counter while the people behind it finish telling each other what they did last night or what they are doing at the weekend, that sort of stuff should wait and they should put their customer first.

exactly the reason I posted this John. I thought as it was a model shop then it was somewhere we would all associate with.

customer service should always be first and foremost, nothing was more important than the customer when I ran any business.

[Adrian "Marvel" Reynolds]

I cant fault the large chain model shop in Merryhill, maybe its because I work in the centre as well in a well known fruit flavoured phone shop and they are always after deals, ,,,,anyway, its now common for them to pop in and tell me what they are reducing and keep a couple to one side for me.

That said the "hobbyshop" up the road are more interested in what clothes the staff are all wearing than actually knowing anything about the stock they carry !

Speaking for myself, when a customer comes in I will enage them, with either a nod, smile or hello, I do not think you can approach any customer in a parrot way fashion like we are trained to do, likewise whne dealing with upset customers, I meet them on there lvl and it seems to work, empathy still has a place in sales in my book.

Adrian

[Guest]

my closest model shop is antics and got admit was once a great shop but now i dont even bother going in they dont do humbrol paints, or many other than revell, there range is slim seem to be more diecast and guns than anything

years ago was two floors and had a great range but so disappointing

[Guest]

I once bought a rattle can of primer from a local shop, we'll call it FordHals in complete silence. Not a single word spoken by the employee. Not even what the price was. I'm still awaiting an explanation from the CEO as to their customer service policy.

And it probably is middle age grumpiness, Richard but don't worry. You are most definitely not alone there!

Keith

[Guest]

this is the experience i get when i visit my local shop...i can only assume its because i look too cool to be in there..? Youre probably affected by the same problem mate...grow a beard and get some egg stuck in it..if you dont fit in, just pop down to my shop, they'll probably even put a new plaster on your glasses for you.