Slightly offended
Richard
I dont wish to offend but you yourself work with the public and you know how fickle or downright obnoxious they can be! whilst i cant comment on other buisineses i can tell you that the customer to us is at the forefront of everything we do (we dont get it right all the time though) you may here or view a bad example of customer service but we serve over 250 million people a year and our complaint rate is 0.0073% Though thats pretty good it still means lots of people are unhappy with our service. what i would like is for those people to ask to speak to me or another manager rather than fire off a letter as we can normally sort out any prob to their advantage! I believe that the customer isnt allways right but if you take the time to explain a situation or problem they generally are all ok . of course you get the complete richard head who just needs exterminating but thats the joys of retail! Just remember please that no one goes into a store to work thinking "how can i be really awfull today. how can i give really bad service and p off a lot of people" I myself have a greater tolerance of staff trying to do their best but i also have a greater intolerance of obvious bad service! the trick is to differentiate between the two. Please mate dont generalise that service is getting worse! demands on us due to the compensation culture and watchdog (sic) are now at an all time high. Its a well known fact that consumers get a much better deal than they are legally intiteled to. I have no problem with that and i instruct my staff to treat people as they would expect to be treated. Its a real shame that a lot of consumers think that by swearing threats and intimidation they can get what they want. Rant over i feel better now lol ):smile11:
Richard
I dont wish to offend but you yourself work with the public and you know how fickle or downright obnoxious they can be! whilst i cant comment on other buisineses i can tell you that the customer to us is at the forefront of everything we do (we dont get it right all the time though) you may here or view a bad example of customer service but we serve over 250 million people a year and our complaint rate is 0.0073% Though thats pretty good it still means lots of people are unhappy with our service. what i would like is for those people to ask to speak to me or another manager rather than fire off a letter as we can normally sort out any prob to their advantage! I believe that the customer isnt allways right but if you take the time to explain a situation or problem they generally are all ok . of course you get the complete richard head who just needs exterminating but thats the joys of retail! Just remember please that no one goes into a store to work thinking "how can i be really awfull today. how can i give really bad service and p off a lot of people" I myself have a greater tolerance of staff trying to do their best but i also have a greater intolerance of obvious bad service! the trick is to differentiate between the two. Please mate dont generalise that service is getting worse! demands on us due to the compensation culture and watchdog (sic) are now at an all time high. Its a well known fact that consumers get a much better deal than they are legally intiteled to. I have no problem with that and i instruct my staff to treat people as they would expect to be treated. Its a real shame that a lot of consumers think that by swearing threats and intimidation they can get what they want. Rant over i feel better now lol ):smile11:
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