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M & S top brains in customer service.

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As we are all having a moan I thought id chip in ;)

Some years ago we moved into a house on an estate, the house had a barn next to it but the estate said they were converting the barn to offices, no biggy to me as we never used the barn, The estate asked us if the builders could use our water and they would pay the water bill when they were finished, so as you can imagine I was happy with this arrangement. After 3 months the work was finished and we duly received a water bill for £1430 and our monthly payments had increased from £30 to £231 :( because of the usage. Don't worry I told the wife ill phone them and explain :) . So I phoned up the water board and spoke to some spotty robot in the call centre.

I explained the situation and said that the estate were paying the water bill so we didn't need to pay £231 pm.

he replied that the payments were based on our usage

So I again explained, builders, estate paying, our usage hadn't gone up etc etc

He replied that the payments were based on our usage

So again I kept my cool and explained, builder, estate, usage etc you get the picture

He replied, that the payments were based on our usage :mad:

So I counted to 100 in Swahili and asked to speak to his supervisor

You cant he said because im dealing with this correctly :eek:

Now normally I have endless patience dealing with people, after spending 10 years in the police I was used to dealing with all types in a calm way but unfortunately this robot was getting under my skin.

How do I get to speak to your supervisor I said.

Well he said, only if I do things wrong or you become abusive :eek:

So there was the open invitation, Ok sais I put your supervisor on you brainless moron

He duly went and got said supervisor who was a very nice woman and she sorted it all out, :)

The whole episode took 45 mins but I suppose im blacklisted as a trouble maker now :oops:
 
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Yes it was Aidan.Laurie
If you go there again and it's a weekend or a school holiday, we could meet up for coffee/beer if you'd like. The beauty of this offer is that if that idea doesn't appeal, you simply never need tell me you've been to Stratford.
 
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you simply never need tell me you've been to Stratford.
No will tell you Aidan. Joking and that is very nice of you. Actually my youngest son is now living with his girl friend in Plaistow & we will be visiting so will be in touch.

I want to see what you look like. :rolleyes:

Laurie
 
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No will tell you Aidan. Joking and that is very nice of you. Actually my youngest son is now living with his girl friend in Plaistow & we will be visiting so will be in touch.I want to see what you look like. :rolleyes:

Laurie
I look like my photo - GORGEOUS!

Coincidentally my woman is into building dolls houses and there is an excellent supplier for dolls houses in Plaistow! She wants to go there. She also thinks I'm gorgeous!
 
Thread owner
Dear me and I am just moaning about a loop on my belt. Some horrible tales here especially yours Colin.

Aidan one of the few times words fail me !

Laurie
 
Thread owner
One thing that did knock me sideways when I visited M + S recently with my wife.

Was this.

She was looking for a pair of shoes. On this rare occasion I was with her. Whilst she was trying them all on.

I happened to pick up a shoe and looked at the bottom It said ,dun dun dun, made in a Foreign land.

(it named the Country but im not, too scared of the repercusions and ear ache).

What !!!

Since I was a lickle ittle boy growing up in Dagenham I was taught it was the Mantra that M+S products is all British made stuff and that is why you pay that extra cost for the quality.

My Flabber has never been so ghasted.

Me, wife, handbag, other shopping bag were just a blur as we vacated the store.

I mean, if

I'm going to buy foreign then I'm going to a shop known for it at basic cost.
 
Thread owner
On the other boot think of all the Chinese buying all those Landrovers & all the British Architects & Engineers designing their buildings. Now we have Chinese funding & building our Electric Plants.

Quality is variable from which ever source I go for the quality I want & can afford and rarely look at the origin. But I like to buy through UK retailers as you have then the best chance of recompense.

Amazing all this world trade & I still have not got a loop for my coat.

Laurie
 
Thread owner
Well I truly hope you get your belt loop

But I don't agree in any way with what you have written above.

So for that reason ... I'm out.
 
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Dear me and I am just moaning about a loop on my belt. Some horrible tales here especially yours Colin.Aidan one of the few times words fail me !

Laurie
Laurie despite the fact that words have failed you, do please keep us informed about the progress of the belt loop problem. What exactly IS a belt loop anyway?
 
Thread owner
Adrian a belt loop. You fasten the belt around your middle. Then you have a free end. What do you do with it ? You have a loop on the belt within which you deposit said free end. Bet that does not make sense really.

The plot has unravelled ! They looked on the coats they had left & found that these did not have a belt loop. So the conclusion is I am well out of date with fashion as the free end of the belt is either left lurking & swaying in mid air or just bent over & tucked into the belt.

I would rather have a loop. But I have an idea ! I will use a spot of velcro on the free end & a spot on the belt. QED job done.

Laurie
 
Thread owner
Pauline calls me the velcro king although I have yet to find a purpose for it in model making.

As an aside you must have been up & finger tapping early this morning Joe. I noted that long list of replies :cool:

Laurie
 
Thread owner
\ said:
Adrian a belt loop. You fasten the belt around your middle. Then you have a free end. What do you do with it ? You have a loop on the belt within which you deposit said free end. Bet that does not make sense really.The plot has unravelled ! They looked on the coats they had left & found that these did not have a belt loop. So the conclusion is I am well out of date with fashion as the free end of the belt is either left lurking & swaying in mid air or just bent over & tucked into the belt.

I would rather have a loop. But I have an idea ! I will use a spot of velcro on the free end & a spot on the belt. QED job done.

Laurie
I forgive you for calling me Adrian Laurie
 
\ said:
Pauline calls me the velcro king although I have yet to find a purpose for it in model making.As an aside you must have been up & finger tapping early this morning Joe. I noted that long list of replies :cool:

Laurie
Not really, I think I started browsing about 8:30am-ish, been on and off as I pack the house up for our move on Friday. Can't build anything for a while as it's all packed away so I keep my interest up on the forum instead. I stop packing for a cuppa and a browse to keep my sanity. Buying and moving houses is over rated.
 
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I forgive you for calling me Adrian Laurie
Auto spell checker will do that Aidan.....You might be just in forgiving him.

Your name has been entered into my auto-spell intentionally so it doesn't correct it as I know it P's you off big time. :)
 
Thread owner
Aidan or Adrian so what's in a name

Aidan it is so Adrian down the drain

He get's so very upset

But he's really a big pet

So Aidan Aidan you'll send me insane
 
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