discussion Revell missing parts

[Guest]

Has anyone had too order missing parts from revell and if so how did it go?

I'm half way through a kenworth 900 truck and just realised that the 2 major parts for the cab and engine cover are not in the box, I should of checked before I started but I was keen to get started.

 

[eddiesolo]

Have heard good and bad regarding Revell. Some folk have been sorted quick while others are still waiting-the parts can take up to 12 weeks to arrive.



Si

 

[Guest]

Yes had a part which I had managed to destroy. Told them I had & got a replacement within the week. All free of charge. Good customer relations.

Laurie

 

[Guest]

Yes - use the link given by Si - really excellent turnaround from them.

 

[Guest]

I filled the form in last night but reading further it said this was for the USA is there a different form for the uk or Europe? I still sent it though.

Thanks for the quick replies.

Martin

 

[Guest]

Sorry Martin, I assumed that Si's linkl was the one I used. The email address below is of Revell in Germany. Send them an email telling them what you want. Within a very short period Revell in Tring will email you with a form to complete. The spares will go from Revell Germany, to Revell Tring, to you. I think they say about 12 weeks but it took less than three in my case.

You also get emails telling me where they are in the process.

service@revell.de

 

[Guest]

Thanks Aiden I'm all over that.

Forgot too ask was there any cost as this is a commission

Martin

 

[eddiesolo]

Sorry Martin, I assumed that Si's linkl was the one I used.

Oops, sorry mate put the wrong link...silly me.

Si

 

[Guest]

No probs mate

Martin

 

[Guest]

If the parts are broken when they arrive or missing, and you tell them this, there is no charge.I broke mine and could not fix. I think I was charged £5.

 

[Adrian "Marvel" Reynolds]

I enquired about some replacement decals for my Queen Mary 2 ship,, two days later got a letter from them saying they were been dispatched!!! Cant fault that

Adrian

 

[Guest]

Great service I hope it happens for me

 

[Guest]

Received a letter saying they processing my request and apologising for the missing parts can't do better than that ! Hopefully I should have my parts in a couple of weeks.

Go revell.

Thanks chaps

Martin.

 

[Guest]

just an update I received my missing parts for the revell truck kit. Just like to say how impressed I am with the service from revell no questions asked and no postage cost and about 3 weeks to process.

 

[AlanG]

I've had no problems with getting replacement bits off Airfix, Revell and academy (although academy took an age). Dragon on the other hand are the most unhelpful bunch of !"£%$!%$ I've ever had the displeasure to try and deal with. The were so unhelpful and in the end I gave up and moved on. Lovely kits. Customer service terrible.

Glad you got your bits from Revell though