Time for a bit of a rant!

[boatman]

I feel your pain :confounded:

I seems to be standard practice now for any service provider to hike the cost of an annual renewal and offer “discounts” if you call up to renegotiate.

They must make millions of £s from people who don’t/can’t contact them to negotiate.

It’s probably why they make it difficult to actually speak to someone.

Just another little bit of modern life that is s#*t!

Geoff.

YES Geoff you are right there as im with S*Y an they have hiked my monthly bill up even before my contract was up up with them so as im deaf so jen got onto the phone to complain about them hikein up the price al we got was a forien person in a langauge jen could bareley understand an they said have you power of atourney an jen said no an they just hung up on us an since then my monthly prise has risen two more times so im payin £49-50p per month but if they rasie it again without my permission then i may change
chrisb

[Gern]

The most annoying thing is when you ring up that message " our agents are all busy due to high volume levels " and so the wait begins.
As Simon says " makes you wonder how good they would be if you had a real emergency "

I suspect it's got less to do with high volumes and more to do with low staffing. Customers aren't the only ones to suffer as a result of corporate greed.

Imagine working for a customer service department that has half the staff that it had a few years ago and you're now having to deal with twice as many upset customers - with twice as many complaints due to poor customer service because you can't get to their calls. Must be a truly godawful job!

[Jim R]

A great many of these things have a continuing direct debit. By law the company has to inform you when the next payment is due and how much it will be. If they make it difficult to contact them then time goes on and people are busy or simply give up and hey-ho they take the direct debit at the vastly inflated amount.
As an aside I have always had excellent service from Sky.

[stillp]

The essential qualification for anyone employed in customer service is an inability to understand either of the words 'customer' and 'service'.
Pete

[minitnkr]

I once managed a software development project for a customer service center where the operator expectation was to average 25 seconds per call. 'Nuff said.

[stillp]

I once managed a software development project for a customer service center where the operator expectation was to average 25 seconds per call. 'Nuff said.

Yup! Quick, pass the call to someone else!
Pete

[colin m]

A slightly different angle, my car insurance was up for renewal so Aviva sent me an auto renewal quote that was less than last year. As it turned out (whilst shopping around) it was a good one too, so I stayed with them. Now that was a surprise.