Ron,
Forward them a copy of the original email with a request for an apology and the missing parts.
Forward them a copy of the original email with a request for an apology and the missing parts.
Airfix - With me firmly kneeling on a prayer mat!
- Thread starter spanner570
- Start date
I hate companies/people relying on autoresponders, as they respond to emails, but, if the system runs a ''spam check'' later and bins it, it may well disappear totally in 30 days.
We set the servers to allow spam folder , but no autobin/autodelete as too easy to accidentally have a mail in the bin get deleted.
We set the servers to allow spam folder , but no autobin/autodelete as too easy to accidentally have a mail in the bin get deleted.
Hi chaps.
A bit of good news - I hope.
After my last email a couple of days ago, I've had a human contact me again from Hornby itself! No, I don't understand either, but I'm letting it slide - for now. As all I want is the correct sprue.
Despite me having proof, they still deny having ever received emails from me in the past. Perhaps the customer service department at Airfix is different from Hornby's, but how Hornby received my latest email, I don't know....and don't much care.
However a very helpful young man at Hornby has requested all the info. I didn't send, sent again and he will post the missing part to me asap.
I've sent all the bumph and the photo, off again, attached to his email, so I know he will receive it. Let's see what Monday brings.....
So watch this space.....
Thanks for all your suggestions thus far. Much appreciated.
Ron
A bit of good news - I hope.
After my last email a couple of days ago, I've had a human contact me again from Hornby itself! No, I don't understand either, but I'm letting it slide - for now. As all I want is the correct sprue.
Despite me having proof, they still deny having ever received emails from me in the past. Perhaps the customer service department at Airfix is different from Hornby's, but how Hornby received my latest email, I don't know....and don't much care.
However a very helpful young man at Hornby has requested all the info. I didn't send, sent again and he will post the missing part to me asap.
I've sent all the bumph and the photo, off again, attached to his email, so I know he will receive it. Let's see what Monday brings.....
So watch this space.....
Thanks for all your suggestions thus far. Much appreciated.
Ron
Fingers crossed.
Here's hoping that this is a positive outcome.
Good news boys! I hope.....
The same, very efficient young man at Hornby has emailed me today and informed me that the large missing sprue containing the starboard fuselage is, as I type, winging its way to me.
He politely still denies he received my previous emails and I believe him. I reckon the cock up is fair and square with that A.I. at Airfix's Customer Services. It simply never reached a human.
Somehow my last email to them arrived at Hornby instead - Yes, I know, how!
Whatever is the truth, I not bothered about pursuing it anymore. In the next few days, I'm hopefully getting the sprue!
Cheers.
Ron
The same, very efficient young man at Hornby has emailed me today and informed me that the large missing sprue containing the starboard fuselage is, as I type, winging its way to me.
He politely still denies he received my previous emails and I believe him. I reckon the cock up is fair and square with that A.I. at Airfix's Customer Services. It simply never reached a human.
Somehow my last email to them arrived at Hornby instead - Yes, I know, how!
Whatever is the truth, I not bothered about pursuing it anymore. In the next few days, I'm hopefully getting the sprue!
Cheers.
Ron
Hurrah for us humans. See - humans can work - (if AI allows us to!!!!!)
Good. You're now in the hands of the Royal Mail - so what could possibly go wrong :rolling:
...... EVERYTHING Jim!!:loudly-crying::tears-of-joy:
Thanks Doug.
Thanks too to Andy and Jim. Considering the finishing post is in sight and the favorite has his whip, that is all I need!
:cold-sweat:As it seems to be my lucky day, perhaps another 'Organisation' has my precious cargo.......
Your trusted courier.
Wells Fargo Inc.
I have been known to knock Royal Mail, certainly my local depot are not good. However!!! Yesterday afternoon I ordered a pair of ceramic washers for my kitchen tap. Delivery - Royal Mail. The cynic in me thought ah well. That's next weeks job!! They were dropped through the letterbox today. So both Franke and Royal Mail came good.
Lets hope My Hornby/Airfix and RM do the same for you Ron.
Lets hope My Hornby/Airfix and RM do the same for you Ron.
HOORAY!!! Glad it's been sorted Ron... about bloody time too!
I'll definitely be looking forward to seeing your build!
Good news Ron!
Thanks everyone.
Yes indeed good news and fingers crossed it's nearly over.
Your Servant.
Johnny Johnson (and his Bandwagon)
Transport Manager.
Pony Express Inc.
Yes indeed good news and fingers crossed it's nearly over.
Your Servant.
Johnny Johnson (and his Bandwagon)
Transport Manager.
Pony Express Inc.
G
That is why I always put the phone on speaker and have the digi tape recorder going, and under the law you have to tell them - scares the pants off them....
G
Hornby now own Airfix and Humbrol.
Yes, I know.......
What I can't understand, and am really not bothered any more, is how every single message to Airfix since September last year didn't get through to a human. Yet, out of the blue, I received an email from Hornby stating they never received any communication from me....until my last effort to Airfix somehow slipped into their 'In tray'
What I can't understand, and am really not bothered any more, is how every single message to Airfix since September last year didn't get through to a human. Yet, out of the blue, I received an email from Hornby stating they never received any communication from me....until my last effort to Airfix somehow slipped into their 'In tray'
WO HEY!
Just look what Royal Mail has just delivered.......
One replacement sprue gives me........
A perfect pair.:thumb2::thumb2:
Thanks for all the support and suggestions, boys. All much appreciated.
THE END......
Just look what Royal Mail has just delivered.......
One replacement sprue gives me........
A perfect pair.:thumb2::thumb2:
Thanks for all the support and suggestions, boys. All much appreciated.
THE END......
Nice one! I'm glad it's finally sorted.
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