discussion Evri, worst courier ever!

[Miko]

In the last couple of months I've ordered some stuff from AliExpress, they are generally a 'get what you pay for' sort of experience, if the price seems too good to be true, then, it probably is, but, I had some great bargins from there, but my problem has been with 'Evri' formerly 'Hermes' delivery people, of my last half a dozen orders four have gone missing, one, claimed to be delivered, it wasn't, not to me at least. because my address is a little complicated, I share a street number with two other address's, and access to my place is round the back along an alleyway through a gate to be presented with two doors! So, I elected to have my parcel delivered to an 'Evri' shop, many corner shops will take in 'Evri' parcels to be collected by the purchaser after email notification of it's arrival, sadly, my notification was to 'collect my parcel' but from my own address!! the shop is one digit different from my own address, the man in the shop couldn't help, he had no record of it arriving! With a second parcel imminent I tried to change my delivery option, to be told it was too late, a second parcel was thus lost! After complaining and getting nowhere I reordered, this time I elected a 'locker pickup' these are boxes in the street, with a barcode or pin code we can collect our parcels, first time, no problems, second time I had no barcode or pin sent to me to open the box! After three days of trying to speak with a human at 'Evri' customer services (this is impossible, it can't be done) I got an email saying my parcel had been returned to sender! today, I had a notification of the same thing, 'returned to sender' !! all because I hadn't been sent code to open the box!!

Ali Express manage to process my order, dispatch it through their courier system to an airport, through customs, fly it half way around the world in three or four days, I know this because I get regular updates on it's progress via email, it lands in this country, and three or four days later Evri inform me they have my parcel, a week later it's 'out for delivery' . . . and you know the rest! I still have one parcel outstanding, it's been 'out for delivery today' for five days now!

What is the point of Evri?

 

[Tim Marlow]

None that I know of. I’ve had parcels from them delivered into a puddle by my gate, into a disused barn in the farm across the road, next door to a completely different address (the address is about a hundred yards up the road and has absolutely nothing in common with mine apart from the postcode), and one I never found. That was all in a period of about three weeks. It’s become a standard message on our local Facebook group from lots of people….”had a delivery from EVRI, anyone got my package”. These days I’m pretty careful about it, picking an alternative courier if at all possible. To be fair to the drivers, I know they have an impossible workload and are so closely monitored and tightly timed it is not unusual for them to pee in a cup in their vans as they don’t have time for proper comfort breaks. I have had this issue from other couriers as well though, not just EVRI. My policy now is to claim a refund as soon as I’m told of a delivery if it isn’t actually left with me. I’m not searching around the neighbourhood for a misdelivered parcel, that’s the couriers problem.

 

[stillp]

I must be unique as I've never yet had a problem with Evri, or their predecessor Hermes.
HL are another matter altogether. None of these couriers seem to be a patch on good old Royal Mail
Pete

 

[Miko]

I must be unique as I've never yet had a problem with Evri, or their predecessor Hermes.
HL are another matter altogether. None of these couriers seem to be a patch on good old Royal Mail
Pete

Cool! can I have my parcels delivered to your place I'll pick them up from there!! Ha!

 

[Miko]

None that I know of. I’ve had parcels from them delivered into a puddle by my gate, into a disused barn in the farm across the road, next door to a completely different address (the address is about a hundred yards up the road and has absolutely nothing in common with mine apart from the postcode), and one I never found. That was all in a period of about three weeks. It’s become a standard message on our local Facebook group from lots of people….”had a delivery from EVRI, anyone got my package”. These days I’m pretty careful about it, picking an alternative courier if at all possible. To be fair to the drivers, I know they have an impossible workload and are so closely monitored and tightly timed it is not unusual for them to pee in a cup in their vans as they don’t have time for proper comfort breaks. I have had this issue from other couriers as well though, not just EVRI. My policy now is to claim a refund as soon as I’m told of a delivery if it isn’t actually left with me. I’m not searching around the neighbourhood for a misdelivered parcel, that’s the couriers problem.

Problem for me is I can't choose the delivery firm AliExpress use

 

[stillp]

Problem for me is I can't choose the delivery firm AliExpress use

I would never buy from AliExpress. The industry I used to work in suffered from their habit of supplying dangerous counterfeit products. Also they claimed that intellectual property laws didn't apply to them as they don't manufacture anything!
Pete

 

[Jim R]

Like Pete, I've never had a problem with EVRI. I think it is probably down to the drivers working in a particular area. Our lot are good.

 

[Miko]

I would never buy from AliExpress. The industry I used to work in suffered from their habit of supplying dangerous counterfeit products. Also they claimed that intellectual property laws didn't apply to them as they don't manufacture anything!
Pete

Yep, I understand what you mean, AliExpress is a market place for others to sell their wares like Amazon and eBay but I'm buying decal sets and resin figures I can't find anywhere else, I'm not getting a fake cheapo version of an item that can be bought legitimately elsewhere.

 

[PaulTRose]

My local shop is an evri and amazon drop off point......never had a problem with either.....
in fact quite the opposite......
Ordered something on amazon at 8pm last night.....not supposed to be here til tuesday for free postage......was there for 3pm today!......and its not the first time

 

[Miko]

My local shop is an evri and amazon drop off point......never had a problem with either.....
in fact quite the opposite......
Ordered something on amazon at 8pm last night.....not supposed to be here til tuesday for free postage......was there for 3pm today!......and its not the first time

Amazon are brilliant! I have no problem with them, I get my stuff delivered to a box round the corner at the Shell station, the amazing thing is if I order stuff up to early afternoon I sometimes get it the same day! Incredible! This was science fiction not that long ago! (take note Evri!)


Miko (just reordered stuff and sending to a different address)

 

[Geoffers]

In my experience they are all pretty poor in that delivery means dumping it on your doorstep and leaving whether you are home to receive it or not Not great if the frontage of your house is visible from the street.

Even the once (mainly)) reliable Royal Mail are as bad where I live. At one time if you weren’t home they left a card so you could arrange re delivery or collect it from the local sorting office, not anymore it’s just dumped.

Unless the postage option lets you arrange drop off at an alternative address, I use a local shop or post office I won’t bother ordering.

Geoff.

 

[LeytonO]

In my experience they are all pretty poor in that delivery means dumping it on your doorstep and leaving whether you are home to receive it or not Not great if the frontage of your house is visible from the street.

Even the once (mainly)) reliable Royal Mail are as bad where I live. At one time if you weren’t home they left a card so you could arrange re delivery or collect it from the local sorting office, not anymore it’s just dumped.

Unless the postage option lets you arrange drop off at an alternative address, I use a local shop or post office I won’t bother ordering.

Geoff.

Evri (Hermes) have always been good here, think its down to the local couriers.
DPD are usually reliable and a newcomer DX seem decent too.
Royal Mail are poor and getting worse by the week.
Yodel are abysmal and the worst of the lot by some distance.

 

[Miko]

In my experience they are all pretty poor in that delivery means dumping it on your doorstep and leaving whether you are home to receive it or not Not great if the frontage of your house is visible from the street.

Even the once (mainly)) reliable Royal Mail are as bad where I live. At one time if you weren’t home they left a card so you could arrange re delivery or collect it from the local sorting office, not anymore it’s just dumped.

Unless the postage option lets you arrange drop off at an alternative address, I use a local shop or post office I won’t bother ordering.

Geoff.

I'm at a point where I would settle for my parcels to be dumped at my door, at least I would have a reasonable chance of receiving them!

I agree with you re Royal Mail, they refuse to leave anything and insist in placing it in your hand whether it needs signing for or not unless we install their little app on our mobile devices, which reluctantly I did, it was the only way to get my stuff, the downside is a few days after installing their app I now get a torrent of junk messages from dodgy gambling sites, My guess is Royal Mail sold my data to unscrupulous deviants!

 

[LeytonO]

Evri (Hermes) have always been good here, think its down to the local couriers.
DPD are usually reliable and a newcomer DX seem decent too.
.

This week from Evri
I asked for an Ebay item to be delivered to a Parcelshop yesterday because I would be out all day.
The tracking said it was signed for and delivered at my address the same time I was 30 miles away at my daughters house.
Filed a claim now, no idea where it went or who signed for it, what a right shower.

Spoke too soon, DPD are at it now [TABLE="border: 0, cellpadding: 0, cellspacing: 0"]
[TR]
[TD="align: center"]Your parcel has been delayed in transit[/TD]
[/TR]
[TR]
[TD="align: center"]We'll let you know as soon as your parcel is on its way[/TD]
[/TR]
[/TABLE]
​

 

[Tim Marlow]

This week from Evri
I asked for an Ebay item to be delivered to a Parcelshop yesterday because I would be out all day.
The tracking said it was signed for and delivered at my address the same time I was 30 miles away at my daughters house.
Filed a claim now, no idea where it went or who signed for it, what a right shower.

Spoke too soon, DPD are at it now [TABLE="border: 0, cellpadding: 0, cellspacing: 0"]
[TR]
[TD="align: center"]Your parcel has been delayed in transit[/TD]
[/TR]
[TR]
[TD="align: center"]We'll let you know as soon as your parcel is on its way[/TD]
[/TR]
[/TABLE]

In my experience, delayed in transit is a euphemism for “lost”. As for signing for parcels, haven’t done that for a long time. Since Covid most couriers just drop and run.

 

[LeytonO]

I'm thinking lost too, DeWalt Impact Driver so could also be a case of five finger discount somewhere along the line

 

[Tim Marlow]

I'm thinking lost too, DeWalt Impact Driver so could also be a case of five finger discount somewhere along the line

Not always. Last thing I had lost was a pack of toothbrushes….sometimes Ithink they just get dropped out of the van or delivered with another package.

 

[Miko]

My Evri saga continues, of the eight orders I've made four are missing, one was supposedly 'signed for' but not by me, two were delivered to lockers but not having been sent a code to open the box were sent back never to be seen again, one delivered to a local shop who has no record of it! My most recent orders, which are reorders of lost stuff I've had them sent to a friends home, so maybe they just might be delivered!

This week from Evri
I asked for an Ebay item to be delivered to a Parcelshop yesterday because I would be out all day.
The tracking said it was signed for and delivered at my address the same time I was 30 miles away at my daughters house.
Filed a claim now, no idea where it went or who signed for it, what a right shower.

I've had this before too, it's kind of exciting when I get a notification my 'item' has been delivered, but turns to disappointed when it's nowhere to be found!

 

[Miko]

In my experience, delayed in transit is a euphemism for “lost”. As for signing for parcels, haven’t done that for a long time. Since Covid most couriers just drop and run.

If only they would, I'd settle for that! I understand they are literally under pressure to deliver and I doubt they are the best paid workers in the world, and, perhaps cynically on my part there is scope for skulduggery!!