discussion Hats off to Revell!

[BattleshipBob]

I recently posted with regards to missing decals from Revell's 1/144 HMCS Snowberry, none to be found so contacted Revell UK who passed my question onto Germany, told 4-6 week wait.

New decals arrived today, best of all free!

So well done Revell, excellent customer care!

 

[AlanG]

Had the same experience with them Bob. They've always sent things out FOC and well within the 4-6 week mentioned.

 

[Jim R]

Always good to flag up good customer service.

 

[Tim Marlow]

Excellent stuff. Good service needs recognition.

 

[Dave Ward]

Revell are pretty good at the spares - I imagine there's one person in an office, who deals with the entire world!
I actually found this leaflet in an ICM box I opened today ( 1/48 Cessna O-2A )

...........and they do respond quickly
Neither Revell, or ICM are the speediest deliveries, but for a free service - very good ( you can request bits on-line from both ).
It should be the norm for customer service, but others are sadly lacking!
Dave

 

[Tim Marlow]

Just goes to show there’s more to this “value for money” lark than accuracy and fit. I’ve found Italeri excellent as well in the past.

 

[AlanG]

Wish Dragon were as useful. They couldn't even be bothered to reply to my emails.

 

[Guest]

I’ve got similar experience with Revell and Airfix. In a Revell 1:72 Tiger I kit, the mantlet was missing, and when I e-mailed them about it I got it in the mail from Germany a few weeks later, at no charge. Same with wings of an Airfix Fw 189, where they had packed the lower wing halves twice instead of one set of lower and one set of upper halves

 

[BarryW]

Airfix replacement service has always been superb and it’s nice to see Revell are as good. I also appreciate that ICM leaflet. Dont expect the same from Trumpeter/ Hobbyboss though, I think back to the missing turret in the first 1/32 Avenger I built, nothing at all from them even though I had to go through several hoops…. Hopeless, the kit ended up binned, finished except for the turret.