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Scale Model Shop

not happy

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just spent a few hours making a start on the revell gato class sub. got two bloody stern sections of hull the bleedin same .two number fives and no number six...well miffed. all back in the box for now,have e-mailed revell.....do they send parts out and is there a charge, anyone know?
 
I think that if you go to Revell.de there is a link to customer services. You can choose to see the side in English at the top of the home page.Hope this helps .Ian m
 
Thread owner
Hi, revell will replace the part if its a kit currently in production which I think it is. It will take up to 6 weeks tho. If you've got a receipt I think they will replace free of charge, there is details on their website. Did you get the kit from modelzone? if so if you contact them and explain wahts happened they may open up another and replace the part, they did recently for me!!!

Cheers, Andrew
 
Thread owner
i did get it from modelzone but it was a while back and do not have the receipt anymore.
 
Thread owner
Hi mate, I'd give the modelzone store a ring and explain the situation, and sweet talk them a bit and see what they'll do. I recently had a missing part replaced by them for a kit bought in march, and didn't have the receipt!!! If the box has the modelzone price sticker on it that will help even more!!! I'd definately try ringing them.

If they can't help email revell using the following address, salton@revell.de I got this a little while ago (again from the very helpful modelzone staff!!!) when I was looking for some decals missing from a kit I bought second hand. They would of sent the decals out for free, but the kit is no longer in production so they weren't available!!!

Cheers, Andrew
 
Thread owner
andyrobs ,that e-mail adress seemed to work great thanks mate. tried the customer service on thier page and not received a reply but got a reply within the hour from your link. i have had my request reffered to department x which sounds quite cool.
 
Thread owner
oops ,spoke too soon,just had an e-mail stating that this kit is out of production and they do not have any spares,modelzone also has none. any one got any ideas. dont want to throw the bugger away or buy the kit off e-bay for one piece. anyone got the kit who can make me a negative that i can fill with resin?
 
Thread owner
\ said:
oops ,spoke too soon,just had an e-mail stating that this kit is out of production and they do not have any spares,modelzone also has none. any one got any ideas. dont want to throw the bugger away or buy the kit off e-bay for one piece. anyone got the kit who can make me a negative that i can fill with resin?
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Andy try buying some quite thin plasticard sheet from the kit stop and make the bit yourself, if it doesn't work you've only wasted £2.00 and tried another method. Saves you buying another kit for just one part, i hope this is in some way helpful.

scott
 
Thread owner
Hi Andrew, the only other suggestion, if you wanted a bit of a challenge would be to build it with the one side of the hull missing, and if you could find enough info, try and scrathbuild the interior to be on show. That way at least if you could do it, the model could be reversible when on display!!!!

Cheers, Andrew
 
Is this the 1/72 scale one Andrew?

Ian M
 
Theres one on flea-bay just started, the sale not the kit. 99p at the moment.......

Ian M
 
Thread owner
\ said:
Theres one on flea-bay just started, the sale not the kit. 99p at the moment.......Ian M
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I saw that one postage was £9,00, and with these kits selling for £30 up, I dunno if he'll wanna pay that much!!!!

If only we could find the person who bought the kit with the opposite 2 hulls in..... ;)

Cheers, Andrew
 
Thread owner
yes ian it is. bit miffed with modelzone liverpool to be honest. told one guy on the phone my problem and he was trying to be helpfull but then handed me over to another staff member who told me that he had this kit at home but it had quite a few parts missing then tried to flog the bits to me for £40.. the original kit cost around £50 and he want to sell me an unbuildable box of parts for £40..... well looks like i will be buying online in future if thats the type of customer service they are offering ou these days. the other advice he gave me was to put the box in the loft and wait for a few years on the off chance that revell re-release the model..........well thanks for that .

andyrobs, thats a great idea but it just does not appeal to me.

this is the part i need an opposite of.....come on then guys, if it was you how would you do it.

five points to the best answer.

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Thread owner
i have seen the one on e-bay will keep an eye on it but as there aint many around its gonna shoot up in price probably.i am most bothered about this because its a bit sentimental as its the only model i have had so far that i didnt buy, the wife and son clubbed together and bought it for my birthday last year which is why i waited a year to start it as i wanted to progress enough that i felt capable of having a good go at it without ruining it....... go on sick buckets at the ready
 
Thread owner
Another suggestion, probably a bit of a long shot still, but try posting a specific wanted add in the for sale/wanted section on here, there maybe someone on here who could help, but hasn't bothered reading your thread!!!! Or maybe try want it now on ebay, you can put a request for specific stuff with that, maybe someones got a part kit they haven't listed!!!!

I'm surprised modelzone weren't more helpful, I've always found them to be really good, both in the lakeside store I first visited, then our ipswich shop when it opened!!!!

Cheers, Andrew
 
Thread owner
tried bidding on that one on e-bay and its allready shot up to £35. sod that for a game of soldiers. gonna have a go at scratching the piece but aint got a clue how yet.
 
\ said:
I saw that one postage was £9,00, and with these kits selling for £30 up, I dunno if he'll wanna pay that much!!!!If only we could find the person who bought the kit with the opposite 2 hulls in..... ;)

Cheers, Andrew
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If you are also on Britmodeller.co.uk you could try putting a wanted add in their sale/buy/wanted section.

I suggest that if you do, try asking if there is some one that has one that can make a cast copy of the part you need.

If you are not a member there let me know and I will ask on your behalf.

Ian M
 
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