discussion Phone Problem

[boatman]

HI ALL well ive a problem with my mobile phone as im with vodaphone an their bloomin computer keeps sending me messages sayin WARSHIP DAY REMINDER at 2am till 4am every few minutes an ive tried telling them to stop doin it everything bar sending them a love letter an it keeps flattening my battery on my phone any ideas anyone ?
chris

 

[adt70hk]

Sorry no....

 

[Tim Marlow]

Is there anywhere on the messages that says “unsubscribe “? If so, click that and follow the instructions. If not, don’t know I’m afraid….

 

[boatman]

OK THANKS Andrew an Tim for your replys
chris

 

[dalej2014]

You may find if you press and hold the message for a couple of seconds you can block/mute/unsubscribe or what have you? Good luck.

 

[Dave Ward]

Chris,
I'm rather old fashioned, I turn my mobile off when I go to bed & on when I get up. That way I don't get any late night/early morning calls. My answerphone takes care of the landline! I can't think why anyone would want to call me at those hours, not legitimately anyway!
Dave

 

[BattleshipBob]

Chris,
I'm rather old fashioned, I turn my mobile off when I go to bed & on when I get up. That way I don't get any late night/early morning calls. My answerphone takes care of the landline! I can't think why anyone would want to call me at those hours, not legitimately anyway!
Dave

Same here Dave, used to get messages at all hrs, so off it went

 

[scottie3158]

I can only suggest block the number or add to spam

 

[Jim R]

My phone stays downstairs at night but my wife insists on having hers on the bedside table - "Suppose there's an emergency" is her excuse. We have never had "an emergency" but I not going to argue and so I still have a bleeping phone at silly o'clock at night!! :rolling: :sad:

 

[boatman]

You may find if you press and hold the message for a couple of seconds you can block/mute/unsubscribe or what have you? Good luck.

hi dale yes ive treid that an no joy it will stop it an then about 10mins later off it starts again till 4am but cheers for you reply
chris

 

[boatman]

Chris,
I'm rather its good I turn my mobile off when I go to bed & on when I get up. That way I don't get any late night/early morning calls. My answerphone takes care of the landline! I can't think why anyone would want to call me at those hours, not legitimately anyway!
Dave

AN HI Dave yes its a good idea to be old fashioned, an turn off the phone which i have done countless times but this ole vodaphone computer just takes over my phone an starts the calls its crazy as if im awake i'll just stop the call an then ten mins or so later its off again an its also contacting a lady freind as i told her about a warship day as her an her hubby come up the pond to our warship days an she rang sayin chris will you please stop ringing me in the early hrs an i exsplained it to her about its the computer doin it an not me an she now understands but its crazy isnt it
AN Dave cheers for your reply
chris

 

[boatman]

Same here Dave, used to get messages at all hrs, so off it went

AN Bob yes the phone is turned off at night an jen wakes me up to say its ringin again but that bleedin vodaphone computer restarts my phone to ring an ive told them to stop ringing but no joy
chris

 

[boatman]

I can only suggest block the number or add to spam

well Scottie i dont know how to block it as im useless on these mobiles as i just txt only an it only a cheppy
chris

 

[boatman]

My phone stays downstairs at night but my wife insists on having hers on the bedside table - "Suppose there's an emergency" is her excuse. We have never had "an emergency" but I not going to argue and so I still have a bleeping phone at silly o'clock at night!! :rolling: :sad:

just like me then Jim
chris

 

[Tim Marlow]

Working on a practical solution…..wrap it in a towel and shut it in a drawer or cupboard. At least you won’t hear it then….

 

[dalej2014]

You could try here https://www.tpsonline.org.uk/register may not help, but it won't hurt.

 

[BattleshipBob]

Never heard of a phone switching on by its own, do you have a local phone shop you can nag or search on the web for a possible answer??

 

[boatman]

HI Bobm8 no nearest one is in norwich an this one i switch on by that computer an its weird an i dont know all that web jargon SO i'll leave it Bob m8 an i'll turn it of tonight an see if that computer switches it back on as the whole phone flashes on an off an the red chargein led is flashing an vibrating

 

[Isitme]

Phone customer services, press the button for 'Thinking of leaving us' when you get to the human being - do not be polite, but be firm and tell them that if they insist on keeping sending the messages this constitutes harassment and is illegal. Tell them they have 24 hours to rectify the issue, or they will be in breach of contract and also be breaking the law, you want compensation for the issue and for the stress it has caused you, and if it is not resolved in 24 hours you will leave and seek another provider, and add that the phone conversation has been recorded. If they quibble over the recording, then ask if they have recorded the conversation, if they say no, then remind them that they had the chance as it in their terms and conditions.
Under the law you can accept 2 of the same messages, after that it becomes harassment even if it is information.
Link - https://www.legislation.gov.uk/ukpga/1997/40/contents
And from Citizens Advice:-
'Harassment is unwanted behaviour which you find offensive or which makes you feel intimidated or humiliated. It can happen on its own or alongside other forms of discrimination.
Unwanted behaviour could be:
spoken or written words or abuse
offensive emails, tweets or comments on social networking sites
images and graffiti
physical gestures
facial expressions
jokes
You don’t need to have previously objected to something for it to be unwanted.

 

[boatman]

Phone customer services, press the button for 'Thinking of leaving us' when you get to the human being - do not be polite, but be firm and tell them that if they insist on keeping sending the messages this constitutes harassment and is illegal. Tell them they have 24 hours to rectify the issue, or they will be in breach of contract and also be breaking the law, you want compensation for the issue and for the stress it has caused you, and if it is not resolved in 24 hours you will leave and seek another provider, and add that the phone conversation has been recorded. If they quibble over the recording, then ask if they have recorded the conversation, if they say no, then remind them that they had the chance as it in their terms and conditions.
Under the law you can accept 2 of the same messages, after that it becomes harassment even if it is information.
Link - https://www.legislation.gov.uk/ukpga/1997/40/contents
And from Citizens Advice:-
'Harassment is unwanted behaviour which you find offensive or which makes you feel intimidated or humiliated. It can happen on its own or alongside other forms of discrimination.
Unwanted behaviour could be:
spoken or written words or abuse
offensive emails, tweets or comments on social networking sites
images and graffiti
physical gestures
facial expressions
jokes
You don’t need to have previously objected to something for it to be unwanted.

OK MANY THANKS Mike for the info very nice of you have been a great help cheers
ATB Chris