discussion Time for a bit of a rant!

[stillp]

I once managed a software development project for a customer service center where the operator expectation was to average 25 seconds per call. 'Nuff said.

Yup! Quick, pass the call to someone else!
Pete

 

[colin m]

A slightly different angle, my car insurance was up for renewal so Aviva sent me an auto renewal quote that was less than last year. As it turned out (whilst shopping around) it was a good one too, so I stayed with them. Now that was a surprise.