One of the biggest reasons I do not buy from Amazon. Cheap yes but service? How much does she cost on A mongzone
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Brian's 1/200 Yamato Build
- Thread starter Bri62
- Start date
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Why don't people just write Amazon ? It's not like its a good advert. (yes I know any free advert is a good advert. But even the negative ones?)
Tbh I have never had a problem with Amazon until now and it's £70 cheaper than anywhere else I can get it plus free shipping, so yes I've had a bad experience but I also had the same from retail shops there is no way my local model shop would go through a 1/200 kit and check its all there!!
Brian
Surely if there are parts missing it has to be the manufacturer's fault? I'm sure the Amazon warehouse staff are far too busy to open boxes and steal some of the parts.
Pete
Pete
SORRY to hear that Bri lets hope you can get it sorted as i was lookin forward to this build
chrisb
chrisb
Totally agree Pete. Boxes come in sealed and go back out sealed, so it’s not the distributor at fault. After all, if they checked them all people would complain about the kits being opened. Can’t see the parts being filched either. Who’d want some PE and an extremely specific book, unless they were “Johnny Cashing” a Yamato…..
Looking forward to the build immensely though. I don’t have the attention span for one, but love the idea of these big ship builds.
Third time lucky eh! Chris, It's ordered and coming Wednesday
Brian
But at least a hobby shop has better service and if I recall are duty bound to help change or replace and they take it up with the importer. Also have you considered one second trying to contact the importer or indeed the producer of the kit?
I was not suggesting that the shop MUST open the kit and inspect it, but two kits at that price? if it was me selling them I would offer to inspect them. (or just do it).
There is always a third option:
https://www.glow2b.de/#
look under service. there is a form for missing parts.
https://www.glow2b.de/#
look under service. there is a form for missing parts.
I imagine that would take some time
as for the cost its on a credit card as long as its paid within 30 days there is no interest incurred, I typically get a refund from amazon in 5-7 daysBrian
Brian, were the boxes actually sealed when delivered?
Pete
Pete
No Pete but neither was the hood I got from my local model shop seems trumpeter don't seal the boxes just the bags inside the boxes.
Brian
Your not having much luck are you Brian.
Fingers crossed would be really unlucky to have 3 incomplete, tomorrow will tell
Here's hoping that this time all is well.
If the one tomorrow is incomplete I'll be starting my HMS Hood and use the form Ian supplied to order and bits I need
Brian
And I think that you should politely tell them of what has happened. I am sure that they would be most interested to hear that the quality control on such an expensive kit is not on point!
This has rather put me off the idea of one but leaving it to late and I might either never get one of fine out its missing bits...
Checked my Yamato and complete, thankfully
I'm not sure I'd bother with the "politely" part.
Pete
Out for delivery ........ Fingers crossed
Brian
Brian
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